Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are usually processed within 1–2 business days and delivered within 5–7 business days depending on your location. You’ll receive a tracking number once your order ships.
Simply click on the Sign Up or Create Account link on our website, provide your email and password, and follow the instructions to set up your account.
If your order hasn’t shipped yet, contact us immediately at [email protected] with your order number and the updated address.
Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package’s journey.
No. We do not store your credit card details. All transactions are securely processed through our trusted payment gateway.
Sales tax is applied where required by law and is calculated at checkout based on your shipping address.
We currently ship to select regions. Please check our shipping policy or contact us at [email protected] to confirm availability in your country.
Depending on the size and weight of your order, items may ship in more than one package. You will receive tracking details for each package.
If you need to swap an item
Returns and Exchanges
You may return unused items in their original packaging within 30 days of delivery. Please visit our Refund & Returns Policy or contact us for assistance.
If you received the wrong product, please email [email protected] with your order number and a photo of the item, and we’ll make it right.
If your package arrived damaged, please contact us immediately with photos of the product and packaging so we can resolve the issue quickly.
Return instructions and the correct return address will be provided by our customer support team after your return request is approved.
You can reach our support team anytime by emailing [email protected]. We’re here to help.
Please contact us as soon as possible at [email protected]. If the order hasn’t shipped yet, we can update your address. If it has shipped, we’ll assist with next steps.
Orders can be modified or canceled only if they have not yet been processed for shipment. Contact us right away for assistance.
Yes, in many cases we allow pre-orders for sold-out items. Please check the product page for availability or email us for details.