At NUOBELL, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we’re here to help. Please review our policy below.
Returns
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You may return your NUOBELL dumbbells within 30 days of delivery.
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To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
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Proof of purchase (such as your order confirmation or receipt) is required.
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Please do not send your product back without contacting us first.
Refunds
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Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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If approved, a refund will be processed to your original payment method within 7–10 business days.
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Please note: Shipping costs are non-refundable, and you are responsible for any return shipping fees unless the return is due to a product defect or error on our part.
Exchanges
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We only replace items if they are defective or damaged upon arrival.
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If you need to exchange your dumbbells for the same item, please contact us within 7 days of delivery.
Damaged or Incorrect Orders
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If you receive a damaged, defective, or incorrect item, please contact us immediately.
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Send photos of the item and packaging to help us process your request quickly.
Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us at:
Email: [email protected]
We’re committed to making sure your NUOBELL experience is strong from start to finish.